Home Assist

 

 

“Still have that feeling of independence but still  wanting assistance to be able to get to the shops… doctor’s appointments.”

The Home Assist Program offers a range of in-home services for eligible residents to assist them to maintain their independence in their own homes by providing one off or short term services and referral.

Home Assist provides the following services:

  • Domestic assistance
  • Shopping/banking/medical appointment assistance
  • Respite/personal care
  • Minor home maintenance and safety modifications
  • Security advice/installation
  • Advocacy and referral
  • Transport
  •  

Home Assist is jointly funded by the Australian Government Department of Social Services, the Government of South Australia Department for Communities and Social Inclusion and the City of Playford.

Home Assist is eligible to those who are aged, physically frail, have a permanent disability or are carers of people in these categories. Staff will determine eligibility for people under 65 years of age. For people over 65 years of age, who have never received a service from Home Assist, eligibility will be determined by My Aged Care.

My Aged Care is the new national gateway for Aged Care Services established by the Australian Government. A free call number is available to access My Aged Care 1800 200 422. However if you need assistance to access My Aged Care, please phone the Home Assist office and we can arrange to assist you with the process.

The provision of all our services depends on available resources. Some services are in high demand and there may be a waiting list.

Home Assist services do not include financial support and people are required to meet the cost of all material.

The program aims to reduce the cost of labour for specific services to help maintain a healthy and safe environment for eligible people in the community.All services are provided on an assessed need and not on the person's ability to pay. Fees for services will be discussed prior to commencement.

For information on fees please phone the Home Assist office on 8256 0355.

For more information about the different types Home Assist Services, view the latest brochure or Home Assist Handbook or by calling 8256 0355.

Feedback

The City of Playford is always looking for ways to improve the Home Assist program and encourages consumers to provide us with feedback.

Consumers have the right to have an advocate represent them; be it a friend, relative or an advocacy agency like the "Aged Rights Advocacy Agency".

Feedback should be directed in the first instance to the City of Playford Home Assist Coordinator on 8256 0355. If the consumer is unhappy with the way the process is being handled, other avenues of appeal can be explored through the following channels:

  • City of Playford , Community Services Team Manager on 8256 0333
  • Health & Community Services Complaint Commissioner on 82268666
  • Aged Rights Advocacy Service on 82325377

You can access the Home Assist Consumer Referral form here.  Please fax the completed form to the Home Assist office on 8287 7311.

  

Post: 12 Bishopstone Road, Davoren Park SA 5113 | Visit: Playford Civic Centre, 10 Playford Boulevard, Elizabeth
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